Returns Process

Returns Process

Welcome to our parcel return guide! “Type 1 Large Letter” or “Type 2 Small Parcel”. This is to providing clear instructions for returning your items, we also offer tips on packaging, labelling, and what shipping method to use.

 

Type 1 – Large Letter

Step 1.

If you find that your keycaps are not suitable or don't fit, simply place them back into the plastic sleeve at the end you opened. This ensures that they remain protected and organised for return or future use.

 

Step 2.

After placing the keycaps back into the sleeve, you may notice an open end. To prevent the keys from falling out during shipping, please securely seal this end with cellophane tape.

Step 3.

Once in the plastic sleeve, place them back into the large letter. For added protection during shipping, place the cardboard pieces on either side of the keycaps to ensure they don’t get crushed and undamaged whilst been shipped.

Step 4.

If you still have the order slip, please place it back into the box. If you don’t kindly leave a note inside the box with your order number and name. This information helps us quickly identify your parcel upon its return and ensure a smooth processing experience.

 

Step 5.

Before applying the new labels, please make sure to remove any previous shipping labels or stickers that are on the front of the parcel from the previous shipment.

 

Step 6.

Securely seal the box, use cellophane tape to reinforce the seams on the three sides of the box.

 

Step 7.

Please do not use masking tape or electrical tape as they may not provide sufficient strength and durability during shipping.

 

Step 8.

Create a shipping label however you see fit, handwritten, label printer, regular printer etc.

Please use the address below:

Tape or stick your label on top of the box in a position that is clear the see.

What kind of courier to use?

You can use whatever courier you’d like too. We recommend that you use Royal mails 2nd Class Signed for Service.

If you need assistance, please contact customkeycaps@gmail.com using the "contact us" area bellow.

 

Type 2 – Small Parcel

Step 1.

Use the original box that your order came in.

Please place everything back in the box, including keycap puller, keycaps, mousepads, keyboards etc including your order form.

If you don’t have the original box other boxes can be used as long as there suitable. As a general rule, the box should be no bigger than 2 inches (5 cm) on either side of what's inside.

If you no longer have the order form, you will have an electronic copy that has been sent to your email.

 

Step 2.

When packing your parcel please using some kind of bubble wrap or shipping paper. This just ensures that nothing is damaged whilst being shipped. This especially needs to be done with keyboards.

Step 3.

Properly taping your box. You need to use parcel tape or Sellotape NOT ELETRICAL TAPE or MASKING TAPE.

Seal the package across the side flaps and the seams on the top and bottom.

Using the 6 strip will give you a strong parcel that wont come undone when shipping.  

 

Step 4.

Create a shipping label how ever you see fit.

Please use the address below:

 

Tape or stick your label on top of the box in a position that is clear the see.

Please remove all other stickers and labels on the box before sending back.

What kind of courier to use?

You can use what ever courier you’d like too. We recommend that you use Royal mails 2nd Class Signed for Service.

If you need assistance, please contact customkeycaps@gmail.com using the "contact us" area bellow

 

Many Thanks, CK