Frequently Asked Questions

The left shift key and enter are the two area that differ most between the ANSI and ISO layouts.

The left shift key and enter key on ANSI keyboards are both single, wide, rectangular keys.

In ISO Keyboards, the Enter key has a big, upside-down L-shape, whereas the Shift key is smaller.

Orders are typically shipped out within 24 to 48 business hours, but shipping times might vary depending on the shipping option and destination chosen at checkout.

Depending on where you are, shipping fees will change. Please be aware that heavier items will result in increased shipping charges.

Yes, we ship internationally all over the world, although shipping outside the UK can be expensive and take a long time.

If you live outside of the UK, the chosen shipping company may charge you extra costs in addition to tariffs and taxes levied by your country. Please review the government's import regulations for products from the UK.

With everything I try to get the best possible picture of everything. However, the way an object, particularly deskpads, are perceived can be greatly influenced by the lighting. The majority of our photos are taken under cold lighting, some images are renders this is stated on the image itself.

Yes, we allow returns within 14 days of receiving the item. The items must be unused and in its original packaging or we cannot accept a return. Please be aware that b-stock items and things on clearance are not returnable. For returns, customers are responsible for shipping the item back.

If you think you have a damaged product, please let us know within 5 days of delivery. We will work with you to resolve the issue.

Please get in contact with us at customkeycap@gmail.com

The sooner you get in touch with us the better chance it will be cancelled before it is fulfilled.

You can ask to have your delivery address altered if the order hasn't shipped. Please get in contact with us at customkeycap@gmail.com There will be an extra fee if the shipping address is changed from domestic to international. We must manually do that, so if you want to be sure you get your order at the right address, shoot us a message.

If after 1-2 business days you haven't heard from us please do send another message. Despite my best efforts, I occasionally fail to respond to an email. I sincerely regret any inconvenience but I have to juggle everything at once and somethings get missed.

Due to spam and the casual nature of DMs on these website messages do get missed, please get in contact with us via email.